TCA Careers

Service Accommodation Manager

Wages £38,700 per year
Working Hours 37.5 per week
Holiday 28 Days
Location Watford

Your Responsibilities

  • Analysis of Demand and Service Offerings
    • Conduct research to assess guest demand, market trends, and competition for short-term accommodation.
    • Design accommodation services tailored to market demand (e.g., luxury, budget, family-friendly, pet-friendly).
    • Establish service packages, pricing structures, and optional services (e.g., cleaning, concierge) to attract guests and maximize revenue.
  • Resource and Financial Planning
    • Determine financial, staffing, material, and logistical needs for short- and long-term operations.
    • Prepare and manage budgets to ensure resource allocation for maintenance, marketing, guest services, and operations.
    • Identify staffing requirements to ensure smooth operations and guest satisfaction.
  • Guest Experience and Comfort
    • Ensure accommodations are clean, comfortable, and welcoming.
    • Make special arrangements for guests with unique needs (e.g., families, elderly, individuals with mobility challenges).
    • Provide amenities like Wi-Fi, entertainment systems, kitchen facilities, and optional services such as tours, transportation, or in-room dining.
  • Local Partnerships
    • Liaise with local businesses (e.g., restaurants, tour operators) to create exclusive offers for guests.
    • Organize entertainment, local experiences, or events to enhance guest stays.
  • Financial and Operational Management
    • Manage guest payments, bills, and invoices efficiently.
    • Maintain detailed financial records and provide property performance reports, including profit and loss statements.
    • Ensure compliance with health, safety, fire safety, and licensing regulations for short-term rentals.
  • Provisioning and Inventory Management
    • Work with suppliers to stock essentials like linens, cleaning supplies, and guest amenities.
    • Monitor inventory levels and manage costs effectively to avoid shortages.

You Will Need:

  • Analytical Skills: Ability to assess market demand, pricing, and competition for effective service design.
  • Financial Acumen: Strong knowledge of budgeting, cost management, and profitability.
  • Customer Service Focus: Dedication to providing exceptional guest experiences.
  • Regulatory Knowledge: Understanding of local laws, health, and safety regulations.
  • Operational Efficiency: Ability to manage resources, staff, and daily operations seamlessly.

Please Note:

  • The role requires flexible working hours.
  • A valid UK/EU/EEA Driving Licence is essential.
  • Applicants must be eligible to work in the UK and possess a National Insurance Number.
  • The expected start date will be discussed during the onboarding process.

Sounds Like you? Apply to this role by sending you CV to [email protected] along with a cover letter.